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Applications are invited from suitably qualified persons for appointment to the

post of Assistant IT Officer at Financial Investment and Consultancy Services

Limited. Particulars of the post are available from the Office of the Managing

Director at FICS Corporate Headquarters, #15 Bridge Street, Castries and at the

Rodney Bay Branch, Providence Commercial Centre, Rodney Bay, Gros Islet.


The Assistant Information Technology Officer, who will be responsible to the

Information Technology Officer and the Managing Director, will be required to

perform the following duties:

  1. Assisting in ensuring that computer workstations are operational on the office network.

  2. Assisting in ensuring that servers are operational on the office network.

  3. Providing daily tech-support to the users of all applications in use at FICS Limited.

  4. Liaising with vendors whose applications are currently being used a FICS Limited.

  5. Assisting in providing reports and access to historical and current data within applications.

  6. Assisting in running and monitoring of the completion of the End-of-Day job and ensuring that the system is available prior to the start of business the following day.

  7. Assisting in running and monitoring of the completion of the End-of-Year job and ensuring that the system is available prior to the start of business on the first working day of the year.

  8. Creating and maintaining user accounts in active directory.

  9. Assisting in ensuring that users have access to the resources, which they require to function.

  10. Assisting in installing and maintaining the LAN/WLAN/WAN interface.

  11. Assisting in updating workstations and servers.

  12. Assisting in the relocation and new setup of computer and telephone hardware.

  13. Assisting in maintaining security and audit logs of access to servers by all users and reporting any suspicious activity.

  14. Assisting in the upkeep of network security system and user security requirements.

  15. Assisting in the implementation of the security plan.

  16. Assisting in the maintenance and improvement of security in response to industry developments and user experience.

  17. Assisting in the identification of new hardware, which is required for more efficient operations at FICS Limited and assisting with the procurement exercise.

  18. Assisting in the configuration, installation, update and/or deployment of new computer systems and components in a controlled environment where necessary.

  19. Assisting in the development and implementation of the equipment preventative maintenance plan.

  20. Assisting in the monitoring and maintenance of software and hardware for optimal network performance.

  21. Assisting in the update of network configuration plan.

  22. Testing and verifying that the system meets customer specifications.

  23. Analyzing problems and researching solutions.

  24. Documenting and communicating problems, solutions and the implementation process.

  25. Assisting in the performance of the installation of new applications and necessary upgrades of the systems in use at FICS Limited.

  26. Assisting with the provision of training to staff in all of the applications being used at FICS Limited, including Core Director and where necessary making recommendations for any additional training using external facilitators.

Qualifications and Experience

  • Network Plus, A+ (for computers)


  • Competent in office software

  • Web Building and social media skills

  • Experience and familiarity with various software particularly Core Director and Microsoft Office Software – Access, Excel, Word, PowerPoint.

Applications with resume and three character references should be submitted no

later than Monday, July 29, 2019 and should be addressed to:

The Managing Director

Financial Investment and Consultancy Services Limited

#15 Bridge Street, Castries, St Lucia

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