Vacancy: Receptionist
Financial Investment and Consultancy Services Limited (FICS) invites suitably qualified, professional, and customer-focused individuals to apply for the position of Receptionist.
The Receptionist serves as the first point of contact for customers, visitors, and other stakeholders and is responsible for providing courteous, efficient and professional front-office service. The successful candidate will support FICS’ commitment to excellent customer service while maintaining appropriate standards of confidentiality, security and professionalism.
This is a fulltime position.
1.0 Key Duties and Responsibilities
The successful candidate will be required to:
i) Welcome and provide guidance and direction to visitors in a courteous and professional manner.
ii) Provide general and product information to customers.
iii) Assist customers with basic queries and refer more complex matters to an appropriate officer.
iv) Efficiently manage the central telephone system.
v) Maintain the reception and customer waiting areas in a professional and orderly manner.
vi) Receive, record, and appropriately distribute incoming correspondence, documents and deliveries.
vii) Maintain visitor records and support applicable access-control and security procedures.
viii) Schedule appointments and provide basic administrative and clerical support, as required.
ix) Handle customer and institutional information with strict confidentiality.
x) Escalate customer complaints or unusual matters promptly to the appropriate officer.
xi) Comply with internal policies, procedures, Code of Conduct, customer service standards and applicable regulatory requirements.
xii) Perform other related duties consistent with the position.
2.0 Qualifications and Experience
Candidate should possess the following:
i) A minimum of five CXC General proficiency subjects, inclusive of English A and Mathematics.
ii) A certificate or other qualification in Customer Service, Business Administration, or Office Administration.
iii) Previous experience in reception, customer service, banking, or related financial services or an administrative environment.
iv) Working knowledge of Microsoft Office Suite of applications and general office equipment.
3.0 Skills and Competencies
The ideal candidate should demonstrate the following attributes:
3.1 Communication and Interpersonal Excellence
i) Exceptional verbal and written communication skills paired with a professional telephone etiquette.
ii) Service orientation: A warm, courteous demeanor with a proven ability to deliver excellent customer service.
iii) The composure and tact required to remain calm, empathetic, and professional when handling difficult situations or customer complaints.
3.2 Operational and Administrative Capability
i) Strong time management skills with the ability to prioritize tasks, multi-task, and maintain a highly organized reception area.
ii) High accuracy in managing records, scheduling appointments, and handling correspondence.
iii) A cooperative mindset to work effectively alongside internal staff and support multiple departments.
3.3 Professional Integrity and Judgement
i) Sound judgment when handling sensitive, personal, or institutional information with absolute confidentiality.
ii) High standards of personal reliability, integrity, and strict punctuality.
4.0 Application Requirements
Interested applicants should submit:
i) A cover letter;
ii) A current resumé
iii) Copies of relevant qualifications/certificates; and
iv) Contact information for two professional referees.
The Manager – Human Resources and Administration
Financial Investment and Consultancy Services Limited
Bridge Street, Castries
Deadline for Applications: Friday, 25 September 2026
Only suitable qualified applicants short-listed for an interview will be contacted.
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